Shopify Payments frozen funds recovery
Recover frozen Shopify Payments payouts and 120-day reserves
Recovery rate
76%
Average timeline
Shopify Payments cases resolve in 45–90 days.
Risk-free
No win, no fee
Shopify Payments (powered by Stripe Connect) freezes payouts for high-risk classification, dispute rates, or product policy violations. We engage Shopify directly and apply pressure through their underlying processor relationships.
Why Shopify freezes accounts
If any of these match your case, we can usually help.
Prohibited product category
Shopify's prohibited products list is broader than Stripe's.
Reserve hold (120+ days)
Payout reserves applied without notice, often for the full chargeback window.
Account deactivation
Sudden Payments deactivation while the store remains live.
Our Shopify recovery playbook
Battle-tested process refined across 1,200+ cases.
- 1
Dual-track engagement: Shopify Inc. + Stripe Inc.
- 2
Detailed product-list audit against Shopify's policies
- 3
Demand letter and reserve-release proposal
- 4
Escalation to Shopify Legal and Stripe Risk Operations
Shopify Payments escalation path
Dual-track: Shopify Inc. + underlying processor (Stripe Connect).
- 0
Day 0 — Shopify Risk team contact
Open ticket with Shopify Risk; request reserve terms in writing.
- 10
Day 10 — Dual demand letter
Send simultaneous demand letters to Shopify Inc. (legal@shopify.com) and Stripe Inc. (legal@stripe.com).
legal@shopify.com, legal@stripe.com
- 45
Day 45 — Escalate to Shopify Legal + Stripe Risk Ops
Detailed product-list audit with policy comparison. Request named handler at both entities.
- 75
Day 75 — Regulator filing
File with appropriate regulator (CBI for EU, state DFI for US). Most Shopify Payments cases resolve at this stage.
See real Shopify releases
Browse anonymised case outcomes from clients in similar situations.
View case resultsShopify recovery FAQ
Can I keep selling on Shopify if Payments is frozen?
Yes — you can switch to a third-party gateway while we recover the held funds.
How is Shopify different from Stripe?
Shopify Payments uses Stripe's rails but applies its own product and risk policies.
Other processors we recover from
Stripe
Recover frozen funds from Stripe payouts and reserves
Learn more
PayPal
Release PayPal holds, reserves, and 180-day rolling reserves
Learn more
Square
Unfreeze Square reserves and deactivated balances
Learn more
Adyen
Recover funds held by Adyen for risk or compliance review
Learn more
Worldpay
Release Worldpay (FIS) settlements and dispute reserves
Learn more
Authorize.net
Recover funds from Authorize.net / Visa gateway holds
Learn more